VMware takes the security and privacy of your data very seriously. Only data relevant to providing you with the VMware Infrastructure Planner service is gathered. This includes, for example, the vCenter Server or cluster name that a given VM is located within; this information helps us to summarize and present the VMware Infrastructure Planner results to you in an easily-understandable manner. We do not, however, collect information which could be used to locate your environment on the public internet: we don't collect or transmit IP addresses or hostnames for example. Data is of course transmitted securely to our online portal via SSL.
View the complete list of datapoints collected from your environment
Effective Date: May 7, 2013
VMware respects the privacy of our customers, business partners and other visitors to our websites. We recognize the need for appropriate protections and management of your personal information that you provide to us. VMware has therefore established this Privacy Statement to assist you in understanding what personal information we collect and how that personal information is used. This Privacy Statement applies only to data collected by VMware’s VMware Infrastructure Planner tool. If you have questions about how other VMware websites, products or services handle your personal information, please see the privacy statement relevant to the particular website or service.
What personal information does VMware collect?
VMware Infrastructure Planner is an assessment tool that allows your business to easily identify potential benefits of VMware’s vCloud Suite.
When you register for the service, VMware may collect contact information about individuals such as their name, email address, company name, and user IDs and passwords for the VMware Infrastructure Planner tool. Personal information collected online may be supplemented with information you or others, including VMware Partners, provide to VMware through other VMware websites and services.
In order to provide you with accurate estimates of the potential benefits of VMware’s vCloud Suite, VMware Infrastructure Planner may also process technical information about your system, network, and hardware, including: the names of virtual machines, datastores, clusters, and vCenter Servers; general information about virtual machines, such as the names of the vCenter Server, datastore, and clusters where a virtual machine is located; disk space used by each virtual machine; current virtual machine density; the amount of configured and recommended virtual central processing units and virtual memory; and the number and size of snapshots for each virtual machine.
In order to provide you with accurate estimates, VMware Infrastructure Planner may process your vCenter Server and vRealize Operations Manager credentials (“Credentials”). Credentials will be used for the sole purpose of gathering data to illustrate the potential benefits of deploying the vCloud Suite in your environment. Credentials will not be transmitted or stored outside of your environment, nor will they be accessible by any VMware personnel.
How does VMware use personal information?
VMware will use information to provide you with information and services and to help us better understand your needs and interests. Specifically, we use your information to communicate with you, to deliver the VMware Infrastructure Planner services and estimates to you, and to provide ongoing service and support. We may use your information to contact you for marketing and quality assurance purposes. We may anonymize and aggregate data collected by vCenter Planner in order to facilitate product development.
With whom does VMware share personal information?
VMware contracts with third party service providers and suppliers (including hosting providers) to deliver certain products, services and customer solutions. VMware may share personal information with its service providers, suppliers and hosting providers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support your business needs. Third party service providers and suppliers receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Statement. They are required to keep confidential the personal information received from VMware and may not use it for any purpose other than as originally intended. Except as described in this Privacy Statement, VMware is not in the business of selling or renting your information to others and will not share personally identifiable information with other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, applicable law, or in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, or within the group of affiliated VMware companies, if and to the extent legally permissible. We reserve the right to fully use and disclose any information that is not in personally identifiable form.
Transfer of Data
Information collected by VMware Infrastructure Planner may be transferred, stored and processed in the United States or any other country in which VMware or its affiliates, subsidiaries or service providers maintain facilities.
If you would like to request access to personal information that we may have received from you (possibly subject to handling fees), please contact email@example.com To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.
Security of Personal Information
VMware is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, VMware employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to individuals and agents on a need-to-know basis.
If you have any questions regarding this Privacy Statement or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to the attention of VMware's Office of the General Counsel, 3401 Hillview Ave, Palo Alto, California, 94304 or email: firstname.lastname@example.org. If you have a comment or concern that cannot be resolved with VMware directly, you may contact the competent local data protection authority.
Changes to this Statement
VMware will review and update this Statement periodically and will note the date of its most recent revision above. If we make material changes to this Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Privacy Statement frequently to be informed of how VMware is protecting your information.